Welcome Letter - eCommerce Package

Welcome to your Windstream Hosting Service!

We are pleased you have chosen us as your solutions provider to help your business become even more successful. We recognize your time is valuable, which is why we created easy to follow instructions to setup your services quickly, as well as explain the features and options available with your solution.

You should have received a welcome email containing your Domain and Password, which you will need to setup your services. If you do not have your welcome email, please call us at 1-800-316-4581, and then Option 1. We are happy to email you another welcome email containing your Domain and Password.

Pre-Registered Domains

IMPORTANT!
For Pre-Registered Domain Names or Domains not purchased through Windstream:

If you did not purchase your Domain Name from Windstream, or are moving your domain to Windstream from another provider you will need to update the name servers for your domain. You will need to work with your old provider or the company you purchased the Domain Name from and have the Name Servers updated to the Name Servers listed below:

Please Note:

You may not have Email access for 24 to 48 hours once this is complete.

Accessing Your Control Panel

Your hosting service has a Control Panel, an interface allowing you to access, maintain, and monitor your hosting service.

To access the Control Panel on the Website OS Login:

1. Click on Login at the top of this page.
2. Use the Domain and Password provided to you in your welcome Email to login to the Control Panel Login.

Once logged in, you will find many useful tools for your hosting service along with a detailed help menu for each function of the control panel. To access the help menu for each functionality, click ? located on the top right corner of each window.

Uploading Files Using FTP

If you have an existing Web site and would like to move it to our servers, please follow the instructions below to FTP into our server. An FTP client, such as Filezilla is used to connect your computer to our servers.

Important notes:

You must have a copy of your web site. If you do not have a copy of your web site, you may need to contact your former provider.

Verify that you have an FTP client installed on your computer. If you do not have an FTP client or you are not sure if you have one, you can download a free copy of Filezilla HERE.

To upload your site before the DNS propagates use the following information:

Once connected, you may move your Web site and anything that you want the public to see in the public folder. This would include any Web pages, pictures, pdf documents, etc.

Publishing Your Web Site Using Microsoft FrontPage

Windstream only supports FrontPage version 2003 or later and cannot support earlier versions.

If you are using Microsoft FrontPage to design and publish your website, it is essential that you follow these instructions:

1. Log in to your Web Site Control Panel.
2. Click on Build and then FrontPage Manager from the menu on the left.
3. Once the FrontPage Manager page is displayed, click the Next button.
4. Enter the password (Please use the same password as the one listed at the beginning of the letter.)
5. Click the Next button
6. You will see a window with a scroll bar. Scroll to the bottom of the window. The text in the window should say Install Completed. You should now see the phrase [FrontPage appears to be ON].

To publish your site using FrontPage before your domain name's DNS propagates please use http://windstreamhosting.com.c25.sitepreviewer.com/ as the URL, then,follow these steps:

1. In FrontPage, from the File menu, choose the Publish Web option.
2. Type the URL to where you wish to publish your web site.
3. Enter your domain (in the form of 'DOMAIN') as the URL. This will publish your web to your domain and place it in the /public directory.
4. After specifying the address to where you wish to publish, you have the choice of publishing the entire website or only the pages that have been changed.
5. NOTE:If you are publishing for the first time, choose Publish all pages.

Important notes

1. Publish your site using FrontPage's Publish Web function.
2. Your publishing address is your domain name. FrontPage extensions disable regular FTP access along with the following Web Site Control Panel functions: Ad Manager, Business Card, File Manager, Database Manager, Plug-in Scripts, EasySiteWizard and Website Security.

Once your website is published, use a browser and ensure all your changes occurred. If they have not, try refreshing your browser and clearing the temporary Internet files (cache) before making further changes to your site. In Internet Explorer, go to Tools and Internet Options. On the General tab under Temporary Internet files, click Delete files.

Previewing Your Web Site

If you are transferring a domain to our servers and wish to upload and preview your site before DNS propagation, our Preview feature allows you to do so. Once everything is uploaded in to the .public directory, you can preview your site by visiting the following site:http://yourdomainname.c25.sitepreviewer.com/

Please Note

Some pictures and links may not work until the page has been successfully moved.

Support Information

Should you require assistance or have questions, please ontact our live Web Hosting Support Team at 1-800-316-4581