Welcome Letter - Intro Package

Welcome to your Windstream Hosting Service!

We are pleased you have chosen us as your solutions provider to help your business become even more successful. We recognize your time is valuable, which is why we created easy to follow instructions to setup your services quickly, as well as explain the features and options available with your solution.

You should have received a welcome email containing your Domain and Password, which you will need to setup your services. If you do not have your welcome email, please call us at 1-800-316-4581, and then Option 1. We are happy to email you another welcome email containing your Domain and Password.

Pre-Registered Domains

IMPORTANT!
For Pre-Registered Domain Names or Domains not purchased through Windstream:

If you did not purchase your Domain Name from Windstream, or are moving your domain to Windstream from another provider you will need to update the name servers for your domain. You will need to work with your old provider or the company you purchased the Domain Name from and have the Name Servers updated to the Name Servers listed below:

Please Note:

You may not have Email access for 24 to 48 hours once this is complete.

Accessing Your Control Panel

Your hosting service has a Control Panel, an interface allowing you to access, maintain, and monitor your hosting service.

To access the Control Panel on the Website OS Login:

1. Click on Login at the top of this page.
2. Use the Domain and Password provided to you in your welcome Email to login to the Control Panel Login.

Once logged in, you will find many useful tools for your hosting service along with a detailed help menu for each function of the control panel. To access the help menu for each functionality, click ? located on the top right corner of each window.

Uploading Files Using FTP

If you have an existing Web site and would like to move it to our servers, please follow the instructions below to FTP into our server. An FTP client, such as Filezilla is used to connect your computer to our servers.

Important notes:

You must have a copy of your web site. If you do not have a copy of your web site, you may need to contact your former provider.

Verify that you have an FTP client installed on your computer. If you do not have an FTP client or you are not sure if you have one, you can download a free copy of Filezilla HERE.

To upload your site before the DNS propagates use the following information:

Once connected, you may move your Web site and anything that you want the public to see in the public folder. This would include any Web pages, pictures, pdf documents, etc.

Support Information

Should you require assistance or have questions, please ontact our live Web Hosting Support Team at 1-800-316-4581